Pittsburgh Electrical Knowledge Center ("we," "us," or "our") operates this website (the "Site") as an educational resource for homeowners in Pittsburgh and Western Pennsylvania. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our Site or use our services, including our lead capture forms and interactive tools.

By using this Site, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Site or submit any personal information through our forms.

1. Information We Collect

We collect information that you voluntarily provide to us when you use our forms, tools, and services. We also automatically collect certain technical information when you visit our Site.

Information You Provide Directly

When you use our forms and tools, we may collect the following personal information:

• Full Name — to identify you and personalize our communication
• Phone Number — to contact you regarding your service request or inquiry
• Email Address — to send you requested materials (such as our free safety checklist), confirmations, and periodic educational content
• Address or Location — to determine your service area and connect you with qualified electricians in your area
• ZIP Code — to verify service area coverage
• Description of Electrical Needs — to understand your service requirements (when optionally provided)
• Diagnostic Assessment Responses — your answers to our electrical safety assessment tool, used to provide personalized recommendations

Information Collected Automatically

When you visit our Site, we may automatically collect:

• Usage Data — pages visited, time spent on pages, referring URLs, and navigation patterns
• Device Information — browser type, operating system, screen resolution, and device type
• IP Address — used for general geographic location and security purposes

2. How We Use Your Information

We use the information we collect for the following purposes:

• To connect you with licensed electricians — When you submit a service request through our forms, we use your contact information to connect you with qualified electrical professionals serving your area
• To respond to your inquiries — We use your phone number and email to follow up on your requests, provide quotes, and schedule services
• To deliver requested materials — When you request our free Electrical Safety Checklist or other downloadable resources, we use your email to deliver them
• To send educational content — With your consent, we may send periodic electrical safety tips and homeowner guidance to your email address
• To improve our Site — We use usage data and analytics to understand how visitors interact with our content and to improve our educational resources
• To ensure security — We use technical information to protect our Site from unauthorized access and abuse

3. Consent and Communication

By submitting your personal information through any form on this Site, you expressly consent to the following:

• Being contacted by phone, email, or text message regarding your inquiry or service request
• Receiving the requested materials (safety checklists, guides, or assessment results)
• Receiving periodic educational emails about electrical safety and home maintenance (you may unsubscribe at any time)

By providing your phone number through any form on this website, you consent to receive phone calls and text messages regarding your inquiry or service request. Standard message and data rates may apply.

You may withdraw your consent at any time by contacting us using the information provided in the "Contact Us" section below, or by following the unsubscribe instructions included in any email communication.

4. Data Storage and Security

We take the security of your personal information seriously. Your data is stored in a secure database with the following protections:

• Encrypted data transmission (SSL/TLS) between your browser and our servers
• Access to personal data is restricted to authorized personnel only
• Regular security reviews and updates to our systems

While we implement commercially reasonable security measures, no method of electronic storage or transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will process your request within 30 business days, subject to any legal retention requirements.

6. Third-Party Services

We may use third-party services and service providers to help operate our Site, understand visitor behavior, and deliver our services. These may include:

• Website analytics services — to understand how visitors use our Site, track page views, measure engagement, and improve our content (these services may collect anonymized usage data and behavioral information)
• Content delivery networks (CDNs) — to deliver images and files efficiently
• Database and hosting services — to securely store form submissions and operate the Site
• Email and communication services — to send requested materials, confirmations, and educational content

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with licensed electrical professionals solely for the purpose of fulfilling your service request.

7. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies for the following purposes:

• Essential cookies — required for the Site to function properly (e.g., session management)
• Analytics cookies — to understand how visitors interact with our Site and improve our content
• Preference cookies — to remember your choices (e.g., whether you've already seen our exit-intent popup)

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our Site.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access — You may request a copy of the personal information we hold about you
• Right to Correction — You may request that we correct inaccurate personal information
• Right to Deletion — You may request that we delete your personal information, subject to certain exceptions
• Right to Opt-Out — You may opt out of receiving marketing communications at any time

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within 30 business days.

9. Children's Privacy

Our Site is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this page indicates when this policy was last revised. We encourage you to review this page periodically for the latest information on our privacy practices.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have concerns about how your information is handled, please contact us: